Welcome to NewZenstore. These Terms of Service outline the agreement between you and NewZenstore regarding your access to and use of our website https://www.newzenstore.com (the "Site"). By visiting or making a purchase from this Site, you engage in our “Service” and agree to be bound by the following terms.
1. Acceptance of Terms
By accessing, browsing, or shopping on our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these terms, you may not use our Site or services.
2. User Account
To access certain features, such as placing orders or participating in promotions, you may need to create a user account. You agree to provide accurate, current, and complete information during registration and to update it as necessary.
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Account Security: Each customer is permitted one registered account for security purposes. We reserve the right to suspend or terminate accounts created to circumvent policy limits or engage in improper activity.
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Accurate Information: You are responsible for ensuring that all information provided (including consignee name, shipping address, and payment details) is valid and correct. Inaccuracies may result in delays, customs clearance issues, or failed deliveries, for which NewZenstore cannot be held liable.
3. Ordering & Pricing
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Product Information: We strive for accuracy in all product descriptions, pricing, and images. However, occasional errors may occur. We reserve the right to correct any errors and, if necessary, cancel an order affected by such an error. In the event of cancellation, you will be notified and will not be charged.
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Offer & Acceptance: The display of products on the Site constitutes an invitation to offer, not a binding offer to sell. Your order is an offer to purchase. A contract is only formed when we send you an order confirmation email.
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Availability: All products are subject to availability. We may limit quantities and reserve the right to discontinue products at any time. In the rare event an item becomes unavailable after you place an order, we will notify you promptly.
4. Shipping, Risk & Title
Once your order is dispatched, shipping is handled by our trusted third-party logistics partners. Ownership and risk of loss for the products transfer to you upon our delivery to the carrier. While we carefully select our shipping partners, we are not liable for delays, losses, or damages once the shipment is in transit, though we will assist in initiating carrier investigations where applicable.
5. Order Changes & Cancellations
You may request to cancel or modify your order by contacting our Customer Service team at support@newzenstore.com before it has been prepared for shipment. Once your order has been processed and dispatched, we are unable to cancel or make changes. Upon receipt, our Return and Refund Policy will apply.
6. General Provisions
These Terms, along with our Privacy Policy and Return & Warranty Policy, constitute the entire agreement between you and NewZenstore regarding the Service. We reserve the right to update these Terms at any time. Continued use of the Site after changes constitutes acceptance of the new Terms.
Contact Us
For questions regarding these Terms of Service, please contact us at:
Email: support@newzenstore.com
Thank you for taking the time to review our terms. We aim to provide a transparent and trustworthy foundation for your journey with NewZenstore.