FAQs – Your Questions Answered
We want your experience with NewZenstore to be seamless and clear. Below are answers to the most common questions we receive. If you need further assistance, our support team is always here to help.
Account & Ordering
Do I need an account to place an order?
No, you can check out as a guest. However, creating a free account unlocks several benefits:
-
Faster checkout with saved details
-
Easy access to your order history and status
-
Exclusive updates on new products and promotions
How do I know my order was successfully placed?
You will receive an order confirmation email with your Order Number and all purchase details shortly after completing checkout. Please check your spam folder if you don't see it.
Can I change or cancel my order?
Order amendments or cancellations are possible if requested before 11:00 PM (PDT) on the same day the order was placed. Please contact us immediately at support@newzenstore.com. Once your order has been prepared for shipment, we are unable to make changes.
Payment & Security
What payment methods do you accept?
We currently accept PayPal for all orders, providing a secure and widely trusted checkout experience. We are actively working to integrate direct credit card payments in the near future.
How do I pay with PayPal?
At checkout, simply select the PayPal option. You will be securely redirected to PayPal's platform to complete your payment with your account or card.
Is it safe to use my credit card on your site?
Yes. Your security is our priority. All transactions are processed through a PCI-DSS compliant payment gateway. Your sensitive card data is encrypted (AES-256) and processed directly by our secure payment partner—we do not store your full credit card information on our servers.
What currency will I be charged in?
All prices are listed in US Dollars (USD). If your card uses a different currency, the final amount will be converted by your bank or card issuer based on their exchange rate at the time of processing.
Shipping & Delivery
Where do you ship?
We ship to a wide range of countries worldwide. For the most current list of supported destinations, please visit our Shipping Policy or contact us at support@newzenstore.com.
What are your shipping costs?
-
Orders under $25: A flat rate of $4.99 USD.
-
Orders of $25 or more: Free standard shipping.
When will I receive my order?
Orders are processed and dispatched from our warehouse within 2 business days. Standard delivery typically takes 10-15 business days thereafter, depending on your location and carrier processes. Delays may occasionally occur due to customs inspection or carrier logistics.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can use this number to follow your package's journey on our carrier’s tracking site or a universal platform like www.17track.net.
Returns, Exchanges & Issues
What is your return policy?
For a full overview of conditions for returns, exchanges, and refunds, please refer to our detailed Refund Policy
What if I receive a wrong or damaged item, or part of my order is missing?
Please contact us immediately at support@newzenstore.com with your Order Number and photos of the issue (images under 1MB). We will promptly arrange for a replacement or resolution. In most cases of our error, you will not need to return the incorrect item.
Privacy
Is my personal information kept private?
Absolutely. We respect your privacy. Any information you share is kept confidential and will never be sold or rented to third parties. It is used solely to process your orders and improve your experience, in accordance with our Privacy Policy. Exceptions apply only where required by law.
Still have questions?
Our customer support team is available 24/7. Don’t hesitate to reach out at support@newzenstore.com. We’re here to ensure your journey into slow living is a peaceful one.