Shipping Rates
Shipping is US$4.99 for orders under US$30. Orders of US$30 or more qualify for free shipping.
Order Processing
Orders are normally prepared within 3-4 business days. You will receive tracking information after your order has been dispatched.
Estimated Delivery Time
Delivery estimates below begin after dispatch:
- United States and most supported destinations: 9-15 business days.
- Orders containing incense powder or incense ash: 10-20 business days.
- Mexico: 15-20 business days for regular products and 30-45 business days for orders containing incense powder or incense ash.
These are estimates, not guaranteed arrival dates. Customs processing, carrier delays, peak seasons, weather, and local holidays may extend delivery time.
Shipping Destinations
We ship from China to the United States and other supported international destinations. Available delivery countries and regions are shown at checkout. Some states, territories, remote areas, or destinations may not currently be covered. If your destination is unavailable, please contact support@newzenstore.com before ordering.
Tracking and Split Shipments
International orders are shipped with tracking. Products containing incense powder or incense ash may be shipped separately for some destinations because of international transport requirements. If an order is divided into multiple packages, tracking information may be provided separately.
Customs, Duties, and Taxes
Import duties, taxes, or customs charges may apply depending on the destination and local regulations. These charges are not included unless they are shown during checkout and are the customer's responsibility. Please check local customs requirements before ordering.
Address Accuracy
Please provide a complete and accurate delivery address, including an apartment or unit number where applicable. NewZen cannot be responsible for delivery problems caused by an incomplete or incorrect address.
Delayed, Damaged, or Missing Packages
If tracking has not updated for several days, or if your order arrives damaged or incomplete, contact support@newzenstore.com with your order number and relevant photos. We will help review the shipment with the carrier.