Shipping & Delivery Information
We strive to make your shopping experience seamless and transparent. Below are the details about how we ship, where we ship, and what to expect.
1. Shipping Costs
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Orders under $24.99 incur a flat shipping fee of $4.99.
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Free standard shipping is automatically applied to all orders of $25 or more (excluding heavy/bulky items, which will be indicated on the product page).
2. Where We Ship
We currently ship to the following countries and regions directly from our partner warehouses in China:
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United States (excluding Hawaii, Puerto Rico, and Alaska)
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Canada
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United Kingdom
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European Union countries (France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Ireland, Portugal, Sweden, Denmark, Finland, Poland, Czechia, Hungary, Greece, Luxembourg, Estonia)
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Switzerland
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Norway
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Australia
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New Zealand
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Japan
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South Korea
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Singapore
- Mexico
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If your country is not listed, please contact us at support@newzenstore.com to inquire about delivery options.
3. Shipping Times
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Orders are processed and dispatched within 3–4 business days after confirmation.
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Standard delivery typically takes 9–15 business days to most destinations.
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For powdered items, please allow 10–20 business days due to customs screening.
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During holiday seasons or promotional periods, delivery may take slightly longer. Rest assured, we will keep you updated on your order status.
4. Shipping Methods
Shipping methods vary by product and supplier to ensure the safest and most efficient delivery. You can find the estimated shipping timeline at the bottom of each product page. We work with trusted logistics partners to ensure your package arrives securely.
5. Customs & Import Taxes
Please note that your order may be subject to import duties, taxes, or fees levied by the destination country. These charges are the responsibility of the recipient and are determined by local regulations.
For more information, we recommend contacting your local customs office. While we cannot control these fees, we declare packages accurately to help ensure a smooth customs process.
6. Important Notes
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Please include your apartment/unit number when entering your shipping address. We are not liable for failed deliveries due to incomplete address information.
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Want to know if we ship to your location? Need a delivery estimate? Contact our friendly support team anytime at support@newzenstore.com.
Thank you for choosing us. We’re honored to be part of your journey toward a slower, more intentional way of living.